Users in the Social Media department as well as the entire company rely on Sprinklr for content management, scheduling, advertising, and reporting. With Sprinklr, users can launch campaigns, evaluate their performance, and make real-time optimizations. The robust campaign dashboard enables users how to use forex scalping strategies and indicators to track all their campaigns and make adjustments while ads are live. Additionally, Sprinklr’s scheduling function allows users to plan and schedule posts, run engagement reports, keep track of comments, and stay informed about mentions.
Sprout’s reporting tools capture organic and paid metrics, allowing users to scrutinize the ROI of their spend. Users can employ features such as Tagging to organize messages by campaign, business unit or product line to evaluate performance through multiple lenses. For example, the Atlanta Hawks social media team uses Sprout’s Tagging feature to pinpoint what content resonates the most with their target audience.
Sprinklr Social is recognized as the industry standard in helping enterprises manage social media at scale
Microsoft responds to customers nearly 30% faster and with over 95% accuracy on social media by using Sprinklr AI to understand when and where to engage the audience. Never miss any customer interaction with support for 30+ digital channels and the flexibility to add new channels within weeks. A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems.
Our proven ROI makes deciding between Sprout Social and other platforms an easy choice. Of course, we say Sprout is the best option, but that’s because we truly believe it. We build innovative solutions, deliver fast ROI and offer customer support across several channels because we want to help businesses unlock the full power of social, faster. Sprout earned a ratings score of 8.7 for social customer service software mentions, compared to Sprinklr’s 8.4 score. Sprout earned a score of 9.1 for social channels for social customer service software.
So even for a small team of just three people, you’d be looking at an upfront payment that is just north of $10,000 USD. All together, there are exactly 33 different Sprinklr advanced white label crypto exchange products, according to their website. Join the thousands of brands using Sprout to grow their business and sign up for a free, 30-day trial. Along with being ranked above Sprinklr in ease of use, ease of setup and ease of admin, Sprout Social leads the way for fastest ROI. Sprout’s user-friendly nature leads to higher adoption, which means companies start seeing value faster. Sprout ranked #1 in 88 reports, including the Grid® Report for Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Listening Tools as well as the Enterprise Results Index for Social Media Management.
Stay brand-compliant with enterprise-grade governance
Learn how brands can harness the power of social listening for growth and success. One of the world’s largest cruise companies saved $15,000 in just 2 weeks by consolidating all of its competitor insights within the Sprinklr platform. Customize reports effortlessly, create rich data visualizations and quickly share insights with scheduled exports, automated newsletters and more.
For Generative AI for Social Customer Service Software, Sprout earned a score of 7.6 for text generation and 7.4 for text summarization. Sprout customers express Sprout’s AI and automation functionality enables them to manage social media in one place. But innovation isn’t just about being the first or having the most features.
Sprout’s Salesforce Service Cloud integration streamlines Salesforce users’ social media and customer care efforts. Our global partnership with Salesforce means our integrations into their ecosystem, specifically Salesforce Service Cloud, are best-in-class. Our Tableau integration enables you to synthesize Sprout’s robust data with other business intelligence sources in one place, making it easier to illustrate social media’s impact on your bottom line. Sprout’s Tableau BI Connector helps you visualize social data with the exact visuals and metric combinations you need to gain a 360 view of your customers. Overall, Sprinklr simplifies and enhances social media management for businesses by centralizing various tasks such as content creation, scheduling, advertising, engagement monitoring, and reporting. Its versatility makes it a valuable tool in multiple industries including healthcare and energy sector where it assists in managing brand presence effectively across various social media platforms.
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback. As mentioned above, Sprinklr Social really works best when it is used in conjunction with their other product lines, particularly the Sprinklr Service platform. These two products together create a fairly advanced customer support and ticketing platform that can help simplify handling incoming customer support requests on social media, email, or text.
- The platform’s data-driven reporting dashboards summarize metrics from various social media platforms in one place, providing users with a holistic view of their social media performance.
- AI Assist seamlessly integrates into our Publishing, Engagement and Listening solutions, empowering customers to work with intention and achieve greater impact.
- Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer.
- Furthermore, Sprinklr is widely used by marketing departments to collaborate with partner agencies, manage paid social media efforts, and handle social listening and organic social media activities.
- You can trial our complete product for 30 days, not just a scaled-down version of the software (which is what Sprinklr offers).
Great tool but it takes a lot of time and resources to get onboarded
We cover a lot of bases so we can support Sprout customers where they already are. Sprout Social customers are our north star, so we know how important it is to show up for them. We see how fast social media moves, and understand that our customers need quick assistance—not delayed responses and support teams that don’t fully understand the product. Innovation is the first stop on our Sprout Social vs Sprinklr comparison. Brands need to be agile, but they also need to be forward-thinking to stay on top of consumer and social trends—this is why innovation in a social media management tool is so important.
Sprinklr is easy to use and allows for easy customization based on customer needs
Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow. Our newsletter is packed with the hottest posts and latest news in social media. So if you are looking for a product that has all of those features built right in, Sprinklr is going to fall short. However, things get expensive once you realize that this plan only comes with one seat.
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One key benefit of using Sprinklr is the ability to generate comprehensive reports that help users keep track of their 30 social accounts. This feature not only saves time but also provides valuable insights into the effectiveness of their social media efforts. Furthermore, Sprinklr is widely used by marketing departments to collaborate with partner agencies, manage paid social media efforts, and handle social listening and organic social media activities. The platform’s data-driven reporting dashboards summarize metrics from various social media platforms in one place, providing users with a holistic view of their social media performance. Our customer relationship management (CRM) integrations with Zendesk, HubSpot and Microsoft Dynamics 365 illuminate your social and sales efforts to provide a full view of your funnel.
Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights. Improve cross-platform customer experiences and reduce agent citi double cash credit card review caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. The platform does have many great qualities, particularly when it is combined with the rest of their product suite. But for many brands, the various bells and whistles in Sprinklr just really aren’t needed to manage social media effectively.